Khoros Social Care gives agents the ability to efficiently handle and resolve more customer conversations with smarter workflows and higher quality outcomes all from a single console. In addition, advanced workflows automatically filter, tag, prioritize, and route to the most appropriate work queue or agent for a prompt resolution.
Khoros Messaging supports the asynchronous nature of messaging, so that social agents are able to handle 4 times the volume of a phone/chat agent. In addition, a BOT can be utilized for simple, frequently asked questions, increasing efficiency even more.
Khoros Social Care provides a modern digital care experience to agents with the ability to engage across touchpoints and move fluidly between social, messaging apps, in-app and web messaging and community within a single workflow, ultimately reducing turnover rates.
Khoros Social Care monitors social volumes, sentiment, and keywords and immediately alerts companies to a crisis, allowing them to take action and maintain a positive customer experience during a crisis.
Khoros Social Care’s machine learning determines which posts are actionable, and then prioritizes and categorizes them to be handled by the appropriate team. In addition, agents are able to tag inquiries as they come in so that they can be communicated to efficiently and effectively leading to higher quality outcomes.
Khoros Messaging improves customer satisfaction by resolving customers’ needs quickly, easily, and personally by being instantly accessible in their channel of choice.
Thank you for requesting your ROI Summary Report!
A representative will be in contact with you soon.